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- © 2024 Complete Family Eyecare | Manchester CT. All Rights Reserved.
Mon 9:00am - 6:00pm
Tue 9:00am - 5:00pm
Wed 9:00am - 6:00pm
Thu 9:00am - 6:00pm
Fri 9:00am - 5:00pm
Sat 9:00am - 2:00pm
Sun Closed
- Google Rating4.6Based on 70 reviews
Complete Family EyeCare4.6
Fernando Ortiz21:26 15 Feb 22Everyone at Complete Family EyeCare are very nice people and always makes sure you leave happy.Angela Finegan21:15 10 Aug 21I had my first eye exam here at Complete Family EyeCare, and I had such a great experience! Everyone was so kind and informative. My optometrist Jacqueline Rohan explained each step of the appointment, and helped put my nerves about my first appointment at ease. I was able to fill my prescription for glasses on the premises which was really convenient! The whole appointment including picking out frames was a little under an hour.If you need a new optometrist or you have put off your first eye exam like I did I would definitely recommend calling Complete Family EyeCare! :)Christina S12:06 02 Jul 21Dr. Lippi is a rare find- a great doctor for every member of the family and who is genuinely concerned with patients' health and *not* just upselling you and your insurance company. If you want an eye doctor that will tell you the truth (has even told me my kid didn't need glasses), Dr. Lippi is the best out there. I wouldn't bring my family anywhere else!Tanya Cecchini20:38 23 Jun 21I had an appointment today 6/23/21, I can’t say enough good things about this place. I saw Dr. Rohan, she was so thorough and explained everything she was doing and did. I would highly recommend this place..Peak Hanson19:02 28 May 21Excellent service. Warm and friendly staff. Terrific selection of glasses. Would highly recommend.Ben Timmons03:04 07 Nov 20Extremely thorough eye exam. Dr. Rohan found an underlying condition which needed surgical intervention before it got to a critical point and was able to point me in the right direction for proper care. I also learned a lot about the structure of my eyes, and gained a better understanding of some previous optical conditions. I recommend this practice very highly.Shiv18:01 23 Jul 20Most kind and caring optometrist I have ever met. Dr. Rohan took her time with my exam and made sure my concerns regarding eye health were addressed! Will definitely return and recommend this place to others!Justin White22:14 21 Nov 19I have gone here for my daughter to get her glasses. My wife usually takes her for any doc visits. But I have never had a bad visit here. The staff is very polite and helpful. My daughter always feels welcomed when she is there. We will definitly keep going there. I would always recommend this placeColleen Castro16:10 17 Sep 19All the people who work there are so nice 2 everybody's feelings especially when kid's are not wanting glasses 🙂Noah19:08 26 May 19I’ve been to Complete Family Eyecare several times to get glasses. All of the staff are extremely helpful, knowledgeable and friendly. They assist you in finding exactly what you are looking for and are willing to work with you as long as required. I would highly recommend this location to anyone looking for an eye doctor or pair of glasses.I For An Eye LLC20:05 29 Apr 19Dr. Bilunas is very thorough and compassionate. I would recommend this practice to anyone looking for a great experience. The selection for glasses is great too!Jacqueline 12318:28 29 Apr 19Always a wonderful experience during my eye exam with Dr. Bilunas, have been coming to her for the past three years. I highly recommend.Sari Larios02:13 28 Dec 18Simply AMAZING !!!!!I was in dire need of finding a new optometrist for my children . I am not too happy with the current one. Came across these guys and I’m soooo happy that I did.I made an appointment for my 10 yr old and my 5 yr old for eye exams .Dr.Lippi was outstanding !!! Very relatable and made my children feel super comfortable.Must say I was very nervous because my son had never been to an eye doctor appointment but Dr.Lippi was phenomenal ! He began to have a meltdown but she won him over and was able to complete the full exam. She was knowledgeable and answered all my questions.Overall, I had a great experience and let’s just say that as soon as we left the building my children requested to permanently come here to be seen by Dr.Lippi 🙂Kaylee Izzo18:01 03 Dec 18Absolutely love this office. Dr. Gina & her staff are so sweet and always willing to help with anything you need! I've continued to travel to this office, even though I moved far away from Manchester, because it's just that worth it!Deepak Saluru14:00 03 Nov 18Great place. Very friendly. Best staff in town. Highly recommend coming for eye check up and glasses.Kathy Quinn22:37 29 Sep 18Everyone was friendly and helpful. They had a nice array of glasses to choose from. My glasses arrived way before promised and fit perfectly.J K G22:23 26 Sep 18Helpful and friendly staffs. Optometrist explained all her tests thoroughly. No sale gimmicks to make you buy frames or lenses. Good place for toddler eye checkup too.Svitlana14:20 25 Aug 18Great eye care place. My appointment was really thorough, but not too long. Got great help picking out glasses and they were ready in 3 days for me to pick them up.Greg Mastroianni12:12 02 May 18The staff at the front desk were polite and welcoming both on the phone and in person. Despite my level of anxiety about particular acute eye condition and my own research which I had brought to discuss in my visit, Dr. Bilunas was so patient, kind and caring. The manner in which she conducted both routine eye examinations and diagnoses as well as discussions was professional and courteous. I'm grateful for this teams Practice.Dan Segal14:28 12 Jan 18Way better than LensShafters! The lenses alone were about half the price that LC wanted to charge. That alone was worth waiting for my glasses. Also they have a better frame selection. Most important though was the service - much more personalized than LC, with clear expertise to boot.Another thing I appreciate (and its totally minor) is that they have mirrors on each station which makes it easier to pick frames (the LC at the mall did NOT have them). Lastly, I wasn't constantly distracted by the aroma of Auntie Annie's pretzel kiosk the whole time (trust me, it's pretty overwhelming).Overall, a much better experience AND lower costs. Sorry LensCrafters, I'm breaking up with you...Chris DeMartino12:49 21 Dec 17Great experience. Dr. Lippi was more than professional and was easy to talk with. She explained everything in detail and ensured all my questions were answered. Her staff was also fantastic, and the entire visit to the office was great.Highly recommend her practiceShannon L00:32 01 Sep 17Highly recommend! Caroline was very genuine and helpful when I was purchasing glasses, and I plan to go here to order contacts as well.Ben Skinner19:28 01 Aug 17I had an incredibly smooth experience, from scheduling onward. The entire staff were great, Dr. Biluna went above and beyond with my examination, ensuring that I had the best prescription possible. The level of service was refreshing, I wasn't rushed despite being their last appointment for the day. Details were given attention all around, and my vision is much better for it. Caroline was perfect, she helped me find two different frames that look great on my narrow face, which is not an easy feat! She was also honest and upfront on which lense options I should choose, and her knowledge of how to best utilize the available insurance discounts saved me around $300.I do not often bother to rate businesses, but these ladies have a winning plan. Great selection of frames for everyone, unlike the larger chains. Very friendly and easygoing, knowledgeable in their craft, and they offer discounts that keep the prices affordable.By all means, shop the competition as I did... chances are you'll want what Complete Family EyeCare has!Thanks again, ladies, you were amazing![UPDATE]I have had an unfortunate development regarding my contact lense trial period, I will update accordingly within the next week whether the issue is resolved.[UPDATE 2]Dr. Bilunas was able to address my issue with my contacts not fitting properly. What I didn't know when I initially went in for my exam, was just how much trial and error is required to find an astigmatism correcting lens that works for each individual. Dr. Bilunas allowed me try several pairs during my appointment today, and that made a huge difference! I'm now wearing a pair that seems to be a good compromise of comfort, clarity and stability.I look forward to trying the other trial lenses she sent me home with, so that we have all the data we need to pick the best option.I advise anyone trying astigmatic lenses for the first time to ask exactly how each lens should be fitted, to avoid confusion. This was a great deal of my issue until today. Now, it's just a matter of trial and error until a good fit is verified.Thanks again to Dr. Bilunas, Melanie and Caroline!Anthony Vitiello17:34 25 Jul 17I highly recommend Complete Family EyeCare. Dr. Lippi, Dr. Bilunas, and Caroline are all excellent! The doctors and staff really care for their patients and communicate clearly and respectfully. My daughter and I both enjoy our experiences there.K B22:34 19 Jun 17I did not want to get my new glasses from my current eyecare provider, so Google led me to Complete Family Eyecare and I could not be happier! I sat down with Caroline G. with my eyeglass prescription from my current provider and, after much handholding, questions and straight talk on her part, I selected my new frames/glasses. The frames were the first ones Caroline picked out for me (she really has an eye for what works). I went into CFE thinking I'd select a bland semi-rimless frame and regular lenses (not the progressive lenses I really needed) - and left with a really really flattering full frame (appropriate for my prescription strength) and perfectly crafted progressive lenses. I wear my glasses more than my contacts now and get lots of compliments. Thank you Caroline!Turtle Shannahan11:54 10 Jun 17This office is wonderful from check in to finish. Everybody is very nice and professional.Ja Ka12:54 09 Apr 17Diagnosed with early onset of glaucoma only 38 years old.Thankful for early detection to help prevent some damages it can cause.Best with any&all ages!Both kids and adults are made to feel welcome.Thank you to the lovely staff and Dr. Lippi for patience, understanding and tremendous support!J. KerceGeorge Crawford17:47 09 Mar 17Made a first time appointment for an eye exam and filled out some paperwork. Arrived on the appointment date, waited approximately twelve minutes, received my routine eye exam, and purchased frames and lenses. The staff was very friendly, answered all my questions in detail, and the lady examining my eyes had minty breath. Five days after placing my order the glasses had arrived. They are exactly what I ordered, and they fit very well. Overall it was an uncomplicated and pleasant experience. Thanks.Carole Rose18:40 07 Feb 17Love this place! Dr. Lippi is very knowledgeable, friendly and answers all of my questions. Her staff members are happy, helpful, efficient and very customer service oriented. When my daughter first got contact lenses, they patiently spent over an hour with her until she was comfortable putting lenses in and taking them out. Office is clean, equipment up-to-date and overall it adds up to a five-star experience. Thank you!!Erica Moura17:29 13 Jan 17Beautiful and clean office with friendly and knowledgeable staff. Appointments run on-time. Dr. Lippi is thorough and clearly takes pride in her work. It's always a comfortable and fun appointment- who knew that could happen at a doctor's office?! Great with kids, I bring my entire family here. Can't recommend this place enough.Sourav Dasgupta19:40 13 Dec 16I took my 5 year son last January and I am surely taking him again next January. the doctor and the entire stuff is really helpful. Oh, did I mention that I also go there for my eye check up? It surely is a "complete" family eye care provider.Gary Robinson15:09 03 Oct 16I had the BEST eyeglass shopping experience at Complete Family Eyecare in Manchester, CT! Dr. Caroline Guthrie and her team, Amy, Amanda, and Alia created a comfortable, knowledgeable, and exciting experience to help me choose new eyeglass. From helping me try them on, to giving me style advice, to making me laugh, they made the whole process easy, comfortable, and FUN! I definitely recommend going here for your eye wear needs. These ladies know their stuff and will make the process an experience you'll never forget! I'll never get my glasses anywhere else!!!Sarah Gallo20:31 25 Sep 16Complete Family Eye Care rocks !!!!!!! Gina is the nicest lady & is extremely knowledgeable & her staff is so friendly & always makes you feel welcome. Great selection of eyewear & the decor is amazing & cozy! I won't go anywhere else!Anthony Murray01:57 31 Jul 16This place was amazing! The receptionist were so pleasant and professional, Dr. Lippi was so kind and knowledgable, and they had such a great selection of eyewear. What made the experience so great, however, was how family friendly and great with my young children they were. We have three young children who were very apprehensive at first to have their eyes examined. By the time the visit was over they didn't want to leave. The staff was so patient and kind with our children, that it made our experience a 5 stars visit for the whole family.Patrick Fagan01:33 31 Jul 16Extremely pleased with Complete Family EyeCare! Caroline (Licensed Optician) far exceeded my expectations. Caroline offered expert guidance with frame selection and provided clear scientific advice for the lenses. Having worn glasses since I was four, this has been the best experience selecting new frames. I will refer others without hesitation, thanks again!Rifka Kaplan-Peck00:55 06 Apr 16One of the nicest Doctors I have ever met. The practice is very pleasant, and there is an excellent selection of glasses.Sandy Wright19:04 18 Mar 16After many, many years of going to mediocre eye doctors in the area, I finally found one that I absolutely love! Dr. Lippi is just amazing and I love her office and staff too! Highly recommend people coming here for their eye exams and eyeglasses. I love my new Tiffany glasses and Jimmy Choo sunglasses and everyone keeps asking me about them!Renee Hector20:12 02 Jan 15Competent professionals at every level, excellent customer service. Dr. Lippi was approachable, knowledgeable, and kind. the lady who handles the selection of frames and fittings was engaging, patient and honest.kashif chaudhary21:44 12 Apr 14The office was clean, and well organized. I was in and out of there very quickly. Staff was very helpful, and knowledgeable. Excellent variety of glasses available from many different brands.Highly recommended.Jess Carter19:45 17 Jan 14Everything about this place was great. The staff and Dr. Lippi were excellent and super friendly, the selection was fantastic and the hours made it easy to schedule after-work appointments. Highly recommended.Geoff Prusak20:38 01 Nov 13Beautiful decor, professional atmosphere, friendly and courteous staff. Overall pleasant experience. Very reasonably priced.
